Terms and Conditions for Stillpoint Bath

 

  1. Introduction

These Terms and Conditions govern the use of services provided by Stillpoint Bath Ltd (“we”, “our”, “us”), a company registered in England and Wales (Company No. 04579136), with its registered office at 8 Richmond Road, Bath, BA1 5TU. By accessing our website, booking an appointment (in person, by phone, or online), or using our services, you agree to comply with these terms.

  1. Services Offered

We offer a variety of professional complementary and holistic therapies, including:

  • Osteopathy
  • Acupuncture
  • Homeopathy
  • Pelvic Health Physiotherapy
  • Child Psychotherapy
  • Reflexology and Holistic Massage
  • Additional therapies listed on our website

All treatments are provided by qualified and insured practitioners.

  1. Booking and Payments

3.1 Appointment Booking

Appointments can be made:

 

3.2 Online Booking and Payment

  • You will be required to pay in full when booking online.
  • Payments are processed securely using third-party payment providers.
  • Once payment is received, you’ll receive an email confirmation of your appointment.
  • If payment fails or is not completed, your booking may not be confirmed.

3.3 Fees

  • Fees vary by service and practitioner. Full pricing is available on our website.
  • Prices are subject to change without notice, but any change will not affect confirmed bookings.

3.4 Cancellation and Refund Policy

  • We require at least 24 hours’ notice to cancel or reschedule an appointment.
  • Cancellations with less than 24 hours’ notice or no-shows may be charged the full appointment fee.
  • If you’ve paid online and cancel more than 24 hours in advance, you will be entitled to a full refund or credit.
  • Refunds will be made by calling reception on 01225 460106.
  1. Late Arrivals

Please arrive for your appointment in good time, allowing plenty of time for traffic& parking. If you arrive late for your treatment, your session will likely be shortened and the full fee will still apply.

  1. Private Health Insurance

If you wish to try and claim for your treatments under your PHI cover please check with your insurer and organise your treatment authorisation before booking. You will need to pay for your treatments here and then claim back the cost from your PHI cover. We can provide receipts for your treatments.

  1. Health and Safety
  • Our therapies are complementary and not a substitute for professional medical care.
  • If you are unsure whether a therapy is right for you, please consult your GP or healthcare provider first.
  • Your health and personal information is treated confidentially in accordance with UK data protection laws.
  1. Data Protection and Privacy

We collect and use personal data in accordance with the General Data Protection Regulation (GDPR). For more details, please refer to our Privacy Policy (or insert direct link when available).

  1. Limitation of Liability

While we aim to provide the highest standard of care, we do not accept liability for loss or damage arising from treatment except where caused by proven negligence.

  1. Changes to Terms

We may update these Terms and Conditions at any time. Updated terms will be posted on our website and apply to all future bookings.

  1. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

 

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